All prices are in £ sterling and include  UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order.

Delivery We only deliver within the mainland UK. We cannot guarantee stock levels but we aim to deliver within3 working days.

Delivery Costs

The delivery costs for the UK are as follows:
<£8.95 for total sales less than £50;

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to cart" button shown on each product page. When you place an order to purchase a product by clicking the button "checkout", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

After-Sales Services and Guarantees

What is your returns policy? cbs ltdprides itself on the quality of our goods and services but if for any reason you are unhappy with your purchase you can return it for an exchange or refund within 7 working days of delivery, providing it has not been used and is in its original condition and packaging. We are unable to accept items that have been configured or as a return unless faulty. Please follow the process below: Email our Customer Services team at: caldicotbuild@btconnect.com Notify us whether the item is faulty or not and whether you would like the item exchanged or refunded A Returns Number and address will then be supplied Place the item in its original packaging, or packaging that will protect the item during posting. Please make sure to include a note of your order number, reason for return and clearly address the parcel to ,cbs ltd kelvedon st newport gwent np19 0dw . We strongly recommend that you use a signed for postal service in case any items are lost in transit. If the goods do not arrive back at our premises will cannot refund or exchange. If the goods are damaged or if incorrect goods were sent to you, we will also refund any costs incurred in returning the items and the original shipping costs. Where goods returned are not faulty we will only be able refund the cost of the individual item. Refunds are processed to the card used for the original purchase. What should I do if the goods arrive damaged? If any part of your order arrives damaged, please accept our sincerest apologies. Please contact us via email at caldicotbuild@btconnect.com within 48 hours so that we can take this up with the delivery agent. You then have 7 working days to return the item – details above. A refund will also be made for the cost of the return postage.

Customer Service

Any complaints regarding the goods or services supplied should be made to:01291 424424
<cbs ltd ifton quarry caldicot rd rogiet newport gwent np 26 3tf co no. 4112008 vat reg no 762 6955 90. ukplumbingsupplies@hotmail.co.uk, with you>
You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 8am - 5.00pm Monday - Friday, 8am - 12.00pm Saturday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

PRIVACY POLICY